The Leadership Blog
Tips from the General on how to grow into a better leader.
Every Dog Has Its Day
As unusual as this may sound, when I think of resiliency and overcoming adversity, my thoughts turn to a dog. The dog’s name is Curley. Curley was a pit bull and Curley was my pet and a faithful companion for about seven years. Curley's Story I found Curley at a...
You Get What You Reward
We sat around a conference table in one of the most prominent buildings in Philadelphia. The Senior Vice President for Customer Service was frustrated and perplexed. A recent customer survey showed a great deal of customer dissatisfaction with the level of customer...
Resiliency Exemplified
A Slice of Heaven A pristine lake, tall pine trees and crystal-clear air greeted me as I walked though Camp Woodstock in up-state Connecticut. Camp Woodstock is a YMCA Camp that was first opened in 1922. For the past several years, I have been traveling to Camp...
