The Leadership Blog
Tips from the General on how to grow into a better leader.
Resolving Conflict
One of my most challenging leadership assignments was commanding 5,000 Soldiers and Marines in Ramadi, Iraq in 2005 and 2006. In that role, I was called upon to engage the tribal sheiks throughout the region. Seeking to Understand I would meet with these tribal...
Every Dog Has Its Day
As unusual as this may sound, when I think of resiliency and overcoming adversity, my thoughts turn to a dog. The dog’s name is Curley. Curley was a pit bull and Curley was my pet and a faithful companion for about seven years. Curley's Story I found Curley at a...
You Get What You Reward
We sat around a conference table in one of the most prominent buildings in Philadelphia. The Senior Vice President for Customer Service was frustrated and perplexed. A recent customer survey showed a great deal of customer dissatisfaction with the level of customer...
