The Leadership Blog
Tips from the General on how to grow into a better leader.
You Get What You Reward
We sat around a conference table in one of the most prominent buildings in Philadelphia. The Senior Vice President for Customer Service was frustrated and perplexed. A recent customer survey showed a great deal of customer dissatisfaction with the level of customer...
Resiliency Exemplified
A Slice of Heaven A pristine lake, tall pine trees and crystal-clear air greeted me as I walked though Camp Woodstock in up-state Connecticut. Camp Woodstock is a YMCA Camp that was first opened in 1922. For the past several years, I have been traveling to Camp...
Muddy Boots Leadership
I was immersed in a nine-day field training exercise in Georgia. The weather rotated between hot/humid and violent thunderstorms. I still do not quite understand why the weather got even more humid after it rained cats and dogs, but in Georgia, in mid-summer, that is...
