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You Get What You Reward

You Get What You Reward

You Get What You Reward Align Metrics With Intent We sat around a conference table in one of the most prominent buildings in Philadelphia. The Senior Vice President for Customer Service was frustrated and perplexed. A recent customer survey showed a great deal of...
Resiliency Exemplified

Resiliency Exemplified

Resiliency Exemplified A Lesson on Finding a Way A Slice of Heaven A pristine lake, tall pine trees and crystal-clear air greeted me as I walked though Camp Woodstock in up-state Connecticut. Camp Woodstock is a YMCA Camp that was first opened in 1922. For the past...
Muddy Boots Leadership

Muddy Boots Leadership

Muddy Boots Leadership The Value of Personal Presence I was immersed in a nine-day field training exercise in Georgia. The weather rotated between hot/humid and violent thunderstorms. I still do not quite understand why the weather got even more humid after it rained...
Leading From a Distance

Leading From a Distance

Leading From a Distance Muddy Boots Leadership at a Distance I recently wrote this post, “Be a Muddy Boots Leader! Get out and about with the people you lead.” The question many leaders are asking is how they connect with their followers in the time of a global...
Goals Should Not Be SMART

Goals Should Not Be SMART

Goals Should Not Be SMART Goals Should Not Be SMART   I was first introduced to goal setting when I was a teenager. My dad, who was a businessman, purchased cassette tapes that had hours of lessons on them provided by Zig Ziglar, a salesman extraordinaire and...