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Every Dog Has Its Day

Every Dog Has Its Day

Every Dog Has Its Day “The act of forgiveness takes place in our own mind. It really has nothing to do with the other person.” Louise Hay As unusual as this may sound, when I think of resiliency and overcoming adversity, my thoughts turn to a dog. The dog’s name is...
You Get What You Reward

You Get What You Reward

You Get What You Reward Align Metrics With Intent We sat around a conference table in one of the most prominent buildings in Philadelphia. The Senior Vice President for Customer Service was frustrated and perplexed. A recent customer survey showed a great deal of...
Resiliency Exemplified

Resiliency Exemplified

Resiliency Exemplified A Lesson on Finding a Way A Slice of Heaven A pristine lake, tall pine trees and crystal-clear air greeted me as I walked though Camp Woodstock in up-state Connecticut. Camp Woodstock is a YMCA Camp that was first opened in 1922. For the past...
Muddy Boots Leadership

Muddy Boots Leadership

Muddy Boots Leadership The Value of Personal Presence I was immersed in a nine-day field training exercise in Georgia. The weather rotated between hot/humid and violent thunderstorms. I still do not quite understand why the weather got even more humid after it rained...
Leading From a Distance

Leading From a Distance

Leading From a Distance Muddy Boots Leadership at a Distance I recently wrote this post, “Be a Muddy Boots Leader! Get out and about with the people you lead.” The question many leaders are asking is how they connect with their followers in the time of a global...